Refund Policy

Last updated: October 12, 2026

1. Scope

This Refund Policy applies to purchases made through Burning Bridges AI Video, including one-time credit packs and monthly subscriptions. It forms part of our Terms of Service. It does not limit refund, cancellation, or consumer rights that cannot be excluded under applicable law.

2. Unused purchases

You may request a refund within 7 days of purchase if none of the purchased credits have been used. This applies to one-time credit packs and the initial charge for a monthly subscription, provided none of that period's credits have been used. We review the account, credit, and payment records before processing a request.

Used credits, free credits, and promotional credits are not refundable. After the 7-day period, purchases are generally final except for the cases described below or where required by law.

3. Renewals and billing issues

Monthly subscriptions renew at the price shown at checkout until canceled. Renewal charges are generally not refundable. We will review duplicate charges, a verified Service outage lasting more than 72 consecutive hours (with any refund pro-rated for the affected period), and situations where a refund is required by law.

Contact us promptly if you see an incorrect amount or currency, a charge after a cancellation took effect, a confirmed payment without the purchased credits or subscription benefit, or a persistent technical failure that prevented access to the paid Service. We will review the payment and generation records and explain the outcome. A review request does not guarantee a refund outside the eligibility described above or mandatory legal rights.

4. Failed generation tasks

When a generation provider reports a task as failed, the Service returns the credits consumed by that task according to the pricing-page rules. A credit return is not a refund to your payment method. A completed generation that does not meet your creative expectations does not qualify for a cash refund of credits already used.

5. Subscription cancellation

You can cancel a monthly subscription through your account's Settings → Billing page or the payment provider's customer portal. Cancellation stops future renewals once effective; it does not automatically refund a completed renewal charge. Paid access continues through the current billing period, and monthly credits expire at the end of that period. Submit cancellation requests before the renewal date to avoid another charge.

6. How to request a refund

Email [email protected] from the address associated with your account. Include your order number, purchase date, amount, and a short explanation. For generation or delivery issues, include the task ID and relevant error details. Do not send a full payment-card number, security code, password, or other payment credentials.

The date you send your request determines whether it is within the 7-day period; you do not need to wait for our reply before that deadline. We may ask you to verify account ownership or provide information needed to investigate the request.

7. Approved refunds

Approved refunds are normally sent to the original payment method through the payment provider. Processing time depends on the provider, bank, card network, currency, and country. Related credits or subscription benefits may be removed or adjusted to reflect the refund.

8. Contact

• Service: Burning Bridges AI Video
• Operator: Cherry, independent developer
• Billing and refund requests: [email protected]